Returns & Exchanges

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At Inspire Pilateswear, we want you to be completely satisfied with your purchase. Please review the following policy which outlines the terms and conditions for returns and exchanges.

Returns & Exchange Eligibility

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Proof of purchase or order number is required.

For items that qualify, you have a standard period from the date of delivery to initiate a return or exchange request. Certain sale items, promotional items, or final clearance items may be marked as non-returnable and non-exchangeable. This will be clearly indicated on the product page at the time of purchase.

Non-Returnable Items

• Gift cards
• Intimate apparel or swimwear (for hygiene reasons, unless faulty)
• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Items not in their original condition, damaged, or missing tags

Return & Exchange Process

Step 1: Request Authorization
Please contact our customer service team to initiate a return or exchange. Provide your order number and details about the product you wish to return or exchange, along with the reason for your request. We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions.

Step 2: Ship Your Return
Pack the item(s) securely in the original packaging, if possible. Include all tags and any accessories. Please enclose a copy of your order confirmation or packing slip, and write the provided RMA number clearly on the outside of the package. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).

Step 3: Refund or Exchange Processing
Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund or exchange.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a standard processing period. Exchanges will be processed for the requested item, subject to availability. If your exchange item is not available, we will process a refund or contact you for an alternative.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow time for your bank or credit card company to process and post the refund. Shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping cost may be deducted from your refund.

For returns that do not meet our policy (e.g., arrived after the return window, missing tags, used condition), we reserve the right to refuse the refund or send the item back to you at your cost.

Exchanges

We only exchange items for the same product in a different size, subject to stock availability. If you wish to exchange for a different item, we recommend processing a return for a refund and placing a new order.

If the item you wish to exchange for is of a different value, we will process a partial refund or charge the difference accordingly.

Damaged, Defective or Incorrect Items

We take great care in preparing your order. However, if you receive a damaged, defective, or incorrect item, please contact us immediately within a short period of receipt. Provide your order number and clear photos of the product and packaging. We will arrange a prepaid return label for the item and, upon confirmation, send a replacement as soon as possible or process a full refund.

Gift Returns

Items marked as a gift when purchased and shipped directly to the recipient will be eligible for a refund. The refund will be issued to the original purchaser in the form of store credit or to the original payment method. Proof of purchase may be required.

Consumer Guarantees

Our Returns & Exchanges Policy operates in addition to, and does not limit or replace, your rights under applicable consumer protection legislation, such as the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under these laws. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?

If you have any questions about our Returns & Exchanges Policy, please contact us.